Isomalt Decorated Kit by Sweets By Joana - BK001

Shipping Information:

Shipping costs are based on the volume, weight of your order, and delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Usually, all orders will take 1-4 business days to process before they are shipped. We do our very best to get most orders out the door within 24 hours of your purchase, however during times of high volume such as sales & promotions and or Holiday Seasons it can take the full 4 days to process your order before shipping.

Custom orders require additional 1-3 business days for creation and approval by the customer.
Please note that the expected delivery date during the order is provided by the courier, and is subject to change. For any questions, please contact the courier directly.

If you ordered a tracked package and have not received a tracking number yet, We will send the tracking number in another email soon. We do our very best to get most orders out the door within 24 hours of your purchase, however during times of high volume such as sales & promotions and or Holiday Seasons it can take 1-4 business days to process before they are shipped. Custom design orders require additional 1-3 business days for the design creation and approval by the customer. Please note that the expected delivery date during the order is provided by the courier, and is subject to change. For any questions, please contact the courier directly.

If you ordered a non-trackable Standard Canada Post package the estimated delivery times, based on your location, will be as follows:
Canada: Estimated approximately 3 - 9 business days
USA: Estimated approximately 5 - 12 business days
Rest of World: (AIR MAIL: Estimated approximately 15 - 20 business days

The non-trackable delivery timing provided here is for information only and it does not include the weekends, holidays, and also the day package is shipped or delivered.

Please understand that the package held by your's country customs authorities is not counted in the above delivery timing.

Information about Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sugar-art.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your product, you should mail your product to: 134-1136 Centre Street Thornhill Ontario CA L4J 3M8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.